TERMS & CONDITIONS
These Terms & Conditions apply to your use of the website www.primehealthpharmcy.co.uk and every order placed with Prime Health pharmacy. We do understand that legal documents such as these can be difficult to understand, hence we did our best to make them more understandable.
We are Prime health Pharmacy, trading under the parent company SPRINGFALL UK LTD, a limited company registered in England- company number 11844097. We are a distance selling pharmacy in the UK and we are registered with the General pharmaceutical Council (GPhC) with registration number 9011282.
We may change these Terms & Conditions whenever necessary.
REGISTRATION, ACCEPTING THESE TERMS & CONDITIONS AND OUR CONTRACT WITH YOU.
The contents of our website are directed only at those who access the website from the UK. The use of this website, any purchase of products or services by you is governed by the English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
Risk and Title of the products will pass to you when they are despatched to you by us, from the UK, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use of the products.
To register with us and use this website, you must be 18 years and over and the details you give us must be true. You will be responsible for your use of the site and for your orders, so please ensure you keep your login details secure so no-one else can have access to them.
Prime Health Pharmacy has taken care in the preparation of the content of this website. To the fullest extent permitted by the law, Prime Health Pharmacy disclaims all warranties of any kind with respect to the contents of this website.
Prime Health Pharmacy and its Directors or related companies shall not be liable for any losses or claims arising directly or indirectly from the use of this website except that this exclusion of liability does not apply to any damage in connection with death or personal injury caused by negligence of Prime Health Pharmacy, its Directors and employees.
All contents of this website are for information purpose only and it is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. Always carefully read patient information leaflets, products packaging and labels prior to use.
If you have, or suspect you may have a health issue, you should consult your doctor. Please consult your doctor before taking any new product, particularly if you already have a medical condition.
Any links on this website to other websites are provided for your interests only and Prime Health Pharmacy has no control over these websites. For that reason, Prime Health Pharmacy does not take any responsibility or liability to their content and the links do not imply any endorsement of content. If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions shall not be affected.
ORDERS AND PAYMENT
Once an order has been placed, the transaction is processed manually at the Prime Health Pharmacy premises by members of our pharmacy team who are registered members of the General Pharmaceutical Council. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Prime Health Pharmacy may accept or decline in its absolute discretion without having to give any reasons. A confirmation email is a notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Prime Health Pharmacy following checking of orders by a pharmacist. We only deliver prescription medications within the UK.
Payment will usually be taken by Prime Health Pharmacy at the time that goods are dispatched (except for payment using PayPal which are debited to the customer account at the time of placing the order). Where a customer payment is subsequently rejected or returned for any reason, the customer should be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitor’s fees will be added to the customer’s account. EU residents pay the VAT inclusive price. Non- EU/exempt resident pay the exclusive price.
All NHS prescription services provided by Prime Health Pharmacy are provided on a “best endeavours” basis. Requests made electronically from this website will be forwarded to your doctor as soon as possible(for those patients whose surgeries allow us order on their behalf). By placing your request, you are instructing Prime Health Pharmacy to request and collect your prescription from your GP. In order to ensure safe receipt of any electronic prescription issued in relation to your request, we may re-confirm your Pharmacy nomination before this is forwarded to your doctor. Due to range of third-party networks and innovative technology used for the transmission we are unable to guarantee a time of arrival of the request at your Doctor’s Surgery or absolutely guarantee that it will arrive at all. You are responsible for determining and checking if your request has been received.
Prime Health Pharmacy will endeavour to ensure that all Prescription Only Medicine (POM) prices are correct on our website. In some cases, the prices may vary due to manufacturer price increase, product availability and Special-order requirements. In such cases, Prime Health Pharmacy will contact you on the receipt of the prescription to inform you of any price difference. We are legally only able to dispense medicines for you when we receive either an electronic prescription which has been digitally signed by a prescribing doctor or alternatively a conventional paper prescription signed in writing by a prescribing doctor. Prescriptions are issued entirely at the discretion of the prescriber.
FREE NHS PRESCRIPTIONS
In some situations, patients are automatically entitled to free NHS prescriptions. You can check whether you’re eligible for the free prescription by contacting our pharmacy team.
What information do we need?
When registering as a Prime Health Pharmacy patient, we will ask whether you pay for your NHS prescriptions. If you are entitled to free NHS prescriptions, we will ask the reason and if applicable when it is due to expire. We’ll then remind you when your exemption is due to expire.
We don’t ask for a physical proof of your entitlement but it’s your responsibility to make sure the information we hold is accurate and up to date. You can do this through your online account or by contacting us.
The NHS carry out checks on the exemption status of patients. Anyone found to be claiming free prescription falsely could be liable for a penalty fine. By supplying accurate information, you also ensure we don’t charge you incorrectly.
What happens when my exemption from paying NHS prescription charges expires?
If your exemption has expired and you have not updated us with the new details, we may begin taking payment for prescription charges if you have given us your payment details. Without payment details it could delay our dispensing process while we make contact with you.
If you’ve been exempt from paying NHS prescription charges for one of the following reasons, you will need to pay for your prescription upon expiry.
- You have a maternity exemption certificate
- You are a child under 16 years old
- You are between 16 and 18 and are in full time education.
Any account with an expired exemption that holds valid payment details will be charged for their prescriptions.
In other instances, we’ll continue to honour our entitlement to free prescriptions unless informed of a change in circumstances.
Please note, without valid proof of your exemption, the NHS could issue you with a fine for making false claim.
You can update your details by logging into your account or contacting us.
NHS PREPAYMENT CERTIFICATES (PPC)
An NHS prepayment certificate (PPC) can help patients who are prescribed multiple regular medicines save money on their prescriptions.You can purchase a prepayment certificate by clicking on this link: PPC online. Having a valid PPC means you’ve already paid. Therefore, we won’t charge you for NHS prescription during the period covered by the PPC, and your account will be classed “as exempt from paying prescription charges”.
If your circumstances change, it’s still your responsibility to keep us up to date with the accurate information.
MARKETING AND PROMOTIONS.
All offers on this site are subject to availability and whilst stock last. No more than one discount offer code and/or voucher code may be used for a single order.
You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.
Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP.
In addition, the following Terms and Conditions will apply to users of the NHS prescription Service.
If your prescription medication appear to be damaged or if the delivery appears to be wrong then please contact 0113 345 3194 or email us firstname.lastname@example.org.
We will make an effort to replace any damaged products.
PERMISSION TO VIEW YOUR NHS SUMMARY CARE RECORD
Your Summary Care Record (SCR) contains information from your health record such as your current prescription details, allergies and adverse reactions to medication you have had in the past. It will also include your name, address, date of birth and your unique NHS number to help identify you correctly. Whenever necessary, Prime Health Pharmacy may access your Summary Care Record in order to provide the best possible care for you from the most up to date information available. Whenever your record is accessed, the details will be recorded should you wish to question this at any point in the future. You can change this permission at any point just by contacting us. You can opt- out of having an SCR altogether and you should contact your GP who will record this, if this is your preference.
The above terms are subject to change due to implementation of the Consumer Bill of Rights Act 2015.
These terms and conditions do not affect your statutory rights as a consumer.